Delete Your Account

How to request deletion

Send an email to support@vztur.com from the email address registered to your account, with "Delete my account" as the subject.

• Send it from the address you signed up with, so we can confirm the request is yours.
• If you signed up with Google or Apple, tell us which one you used.
• We may ask one or two questions to verify your identity before we act.

We confirm by email once the account has been deleted. Requests are normally completed within 30 days of verification.

What is deleted

• Your account and sign-in credentials
• Your profile details — name, email address and phone number
• Saved guest profiles and saved traveller details
• Saved locations, favourites and travel preferences
• Your conversations with the AI travel assistant, and your search history
• Push notification tokens for your devices

Once deleted, an account cannot be restored, and any upcoming bookings linked to it must be managed with the hotel directly.

What we keep, and for how long

Some records cannot be deleted on request. As set out in our Privacy Policy, we retain and use personal information for the period necessary to comply with our legal obligations, to enforce our Policy and to resolve disputes, and for longer where a longer retention period is required or permitted by law. In practice this means:

• Booking and payment records for reservations you have made, which we and our hotel and payment partners must keep for accounting, tax and fraud-prevention purposes.
• Records needed to handle an open dispute, chargeback or legal claim, until it is resolved.

These records are kept apart from your account, are not used to contact you or to personalise anything, and are removed once the period that requires them has passed.

Deleting just some information

If you would rather keep your account, you can ask us to remove specific information instead — a saved guest profile, saved locations, or your assistant conversations. Email support@vztur.com and tell us what you would like removed.

Questions

For anything about this process, or about how your information is handled, write to support@vztur.com or read our Privacy Policy.